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NPS South-East

Privacy Notice

This Privacy Notice sets out the privacy practices for NPS South-East (we, us).  


In connection with the services we provide to you, we may acquire your personal information as described in this Notice, which we handle as stated in this Notice.

Our contact details 

Neil Pitcher
Sweet Bay Crescent
Ashford TN23 3PQ



What type of information we may have 

We currently collect and process the following information:

  • Your name

  • Your residential address

  • Your email address

  • Your phone number


How we get the information and why we do we have it

Most of the personal information we process is provided to us directly by you so that we can carry out contracted services for you.  

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting 

(b) We have a contractual obligation.


What we do with the information 

We use the information that you have given us in order to communicate with you and provide services you require.  

Occasionally, we may share your address with reputable external suppliers to arrange delivery of materials.  

If the contracted service relates to an installation of a product such as a boiler or electric shower, we may be legally obliged to register your boiler for safety and warranty purposes.  In this instance, we would share your information with relevant manufacturers and/or Gas Safe registrar where appropriate.


How we store your information

Your personal information is stored securely and is not accessible to public.  We hold your personal data for the duration of the contract and for the period of guarantee.  


Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

  • Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113